![Bff15154783885 59691990bf0aa](https://fournir.imgix.net/projects/bff15154783885.59691990bf0aa.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=188&w=300&s=898ab75527eb351f0214d430c7b76f4e 300w, https://fournir.imgix.net/projects/bff15154783885.59691990bf0aa.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=375&w=600&s=59126976a8de030b21a01c355ed6b92c 600w, https://fournir.imgix.net/projects/bff15154783885.59691990bf0aa.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=563&w=900&s=ef96d739b7f5edb63d4225a2a67d6099 900w, https://fournir.imgix.net/projects/bff15154783885.59691990bf0aa.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&w=1200&s=39278d78ed18018daf3dbbc5859edc94 1200w, https://fournir.imgix.net/projects/bff15154783885.59691990bf0aa.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=938&w=1500&s=1c31d7b6857295ed11f26e4d0e0c14a1 1500w, https://fournir.imgix.net/projects/bff15154783885.59691990bf0aa.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&w=1800&s=cbec1826c182da3039f340f3f91f2ac9 1800w, https://fournir.imgix.net/projects/bff15154783885.59691990bf0aa.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1313&w=2100&s=84b4c78568d2aafac142355eade78ea5 2100w, https://fournir.imgix.net/projects/bff15154783885.59691990bf0aa.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=2400&s=b0464a5415c7b7011e91768297042752 2400w, https://fournir.imgix.net/projects/bff15154783885.59691990bf0aa.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1688&w=2700&s=a2d7d3928b13ce248f7be52649885745 2700w)
Research Overview
Recommendations were given to Texas Children’s Hospital based on a thorough research project presented in excerpt below. The team involved established an alternative reading of the hospital as a “sensory landscape” in which graphics and landmark interventions use color, form, texture, pattern, structure, and sign elements to help travelers intuitively negotiate the scale of the campus. Additional interior elements (landmarks, interventions, thresholds, etc.) that are semi-autonomous to the campus were also recommended in order to aid more instinctive wayfinding.
![Texas childrens context 1](https://fournir.imgix.net/projects/texas_childrens_context_1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=188&w=300&s=9a38dcb55dc3873f16cccaa4b5880abe 300w, https://fournir.imgix.net/projects/texas_childrens_context_1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=375&w=600&s=34fa14bc2dec2acd50c571645f80014c 600w, https://fournir.imgix.net/projects/texas_childrens_context_1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=563&w=900&s=a7e04402cdc03148f0fe99491a5bc4ed 900w, https://fournir.imgix.net/projects/texas_childrens_context_1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&w=1200&s=7554eb724c730d640b6776781369938e 1200w, https://fournir.imgix.net/projects/texas_childrens_context_1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=938&w=1500&s=c4272f042c2311cd15dba1d00c4d94e8 1500w, https://fournir.imgix.net/projects/texas_childrens_context_1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&w=1800&s=f57ac3983d5e3bbce27ec9cf81f52262 1800w, https://fournir.imgix.net/projects/texas_childrens_context_1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1313&w=2100&s=6362841c696588e3ecc2930e508741c5 2100w, https://fournir.imgix.net/projects/texas_childrens_context_1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=2400&s=bdc6192c0fdd3498eaea7746f269dfbb 2400w, https://fournir.imgix.net/projects/texas_childrens_context_1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1688&w=2700&s=7af11e58946a54d7053f2c843154c8fe 2700w)
City of Houston
To understand wayfinding at Texas Children’s Hospital, one must first understand the macro, mid, and micro complexities of the system. The city of Houston is relatively simple to navigate, relative to your starting point, but the difficulty increases dramatically as you enter the Texas Medical Center.
![Texas childrens context 2](https://fournir.imgix.net/projects/texas_childrens_context_2.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=188&w=300&s=0d3d4084766a139b45dbee9ce1d5cacf 300w, https://fournir.imgix.net/projects/texas_childrens_context_2.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=375&w=600&s=b3caa9203887c3a191e83a493b2b582c 600w, https://fournir.imgix.net/projects/texas_childrens_context_2.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=563&w=900&s=e6aaa6fa02f966d0f0543f65c4ef2656 900w, https://fournir.imgix.net/projects/texas_childrens_context_2.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&w=1200&s=ce8fe08930c2bcf1fef6ae66b4ba92ee 1200w, https://fournir.imgix.net/projects/texas_childrens_context_2.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=938&w=1500&s=39dae9f28897c8bbf6414491784bbc71 1500w, https://fournir.imgix.net/projects/texas_childrens_context_2.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&w=1800&s=74ceedd61dfaded8bbe6f566c473efef 1800w, https://fournir.imgix.net/projects/texas_childrens_context_2.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1313&w=2100&s=eb148fff3237316a09355fbc9aa4a517 2100w, https://fournir.imgix.net/projects/texas_childrens_context_2.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=2400&s=58d8148ffd4deb9df8cfdda2a6c56405 2400w, https://fournir.imgix.net/projects/texas_childrens_context_2.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1688&w=2700&s=a03830c2ed0d9192d69f3ddbdb68624a 2700w)
![Texas childrens context 3](https://fournir.imgix.net/projects/texas_childrens_context_3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=188&w=300&s=4f1bf6cd305371f0032ff4f34c93872b 300w, https://fournir.imgix.net/projects/texas_childrens_context_3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=375&w=600&s=390d15457224ccbf27f3bbdd602f06bc 600w, https://fournir.imgix.net/projects/texas_childrens_context_3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=563&w=900&s=96ebc574d681c6697ce0882b633b317b 900w, https://fournir.imgix.net/projects/texas_childrens_context_3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&w=1200&s=d77602cdc346608f1121d8396aa85cba 1200w, https://fournir.imgix.net/projects/texas_childrens_context_3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=938&w=1500&s=7e13cb473e962626f2b7fd27fe5551c4 1500w, https://fournir.imgix.net/projects/texas_childrens_context_3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&w=1800&s=f227d77fe3c3070970cb8b7c3dfb9c49 1800w, https://fournir.imgix.net/projects/texas_childrens_context_3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1313&w=2100&s=d94b39cb40f55c260ae376054c5a619a 2100w, https://fournir.imgix.net/projects/texas_childrens_context_3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=2400&s=4d833e44fff0649c06b43eb6bcc8a907 2400w, https://fournir.imgix.net/projects/texas_childrens_context_3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1688&w=2700&s=121f21b4866509333e58594ff5014d61 2700w)
Increasing Density
As demonstrated by the maps above, complexities of navigation and cognitive loads increase as you drawn near the Texas Medical Center. A dense network of hospitals, research institutions, parking structures, pedestrian bridges, and public transit make finding your destination difficult. The system is further obfuscated by several competing numbering systems for entrances, garages, and buildings.
![Ecosystem mapping](https://fournir.imgix.net/projects/ecosystem_mapping.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=188&w=300&s=0207d810e8807ace19a85a16c99d6ec8 300w, https://fournir.imgix.net/projects/ecosystem_mapping.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=375&w=600&s=06aa17fa04e1aa585c3f0169abef2ee1 600w, https://fournir.imgix.net/projects/ecosystem_mapping.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=563&w=900&s=511c7dce72c6c648680f9acc3d5f347e 900w, https://fournir.imgix.net/projects/ecosystem_mapping.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&w=1200&s=457756cca7446af6950abd8b43b212ef 1200w, https://fournir.imgix.net/projects/ecosystem_mapping.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=938&w=1500&s=2708fcee7bef7a5f60790249e0c62b88 1500w, https://fournir.imgix.net/projects/ecosystem_mapping.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&w=1800&s=2ef2495bdba24049ef0f021ecf5c4bff 1800w, https://fournir.imgix.net/projects/ecosystem_mapping.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1313&w=2100&s=6e3b1d03cb5cf396509aa47448a831aa 2100w, https://fournir.imgix.net/projects/ecosystem_mapping.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=2400&s=27afa1ca258e0e6070c2f220d5a3290c 2400w, https://fournir.imgix.net/projects/ecosystem_mapping.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1688&w=2700&s=c6e87bb48f4f6f7d95c1ce76e587c3ca 2700w)
Ecosystem Mapping
In addition to environmental conditions, we needed to understand the vast array of relationships between patients and medical staff. Mapping this complex ecosystem allowed researchers and hospital administration to visualize communication channels and identify missed opportunities for a better experience.
Shadowing patients, caregivers, and staff was instrumental in the mapping process, as demonstrated by a few of the contextual photos shown below. A total of 8 shadowing exercises and 4 patient / caregiver visits were completed.
![41bd0d54783885 596919901b75e](https://fournir.imgix.net/projects/41bd0d54783885.596919901b75e.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=300&w=300&s=e7f9c9f2eb3ad7fb14add84033480e37 300w, https://fournir.imgix.net/projects/41bd0d54783885.596919901b75e.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=600&w=600&s=93c2301517d62985935ecf1085b9837c 600w, https://fournir.imgix.net/projects/41bd0d54783885.596919901b75e.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=900&w=900&s=708b4e893ae198f6560524f3aba8c8e2 900w, https://fournir.imgix.net/projects/41bd0d54783885.596919901b75e.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1200&w=1200&s=bed4bef20c485b4006bc9f0bfcc1e9f3 1200w, https://fournir.imgix.net/projects/41bd0d54783885.596919901b75e.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=1500&s=adf6b13cc36170bb9167e9bc59e64b59 1500w, https://fournir.imgix.net/projects/41bd0d54783885.596919901b75e.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1800&w=1800&s=8d9af7cb9aa816188c4fb9b29896b5ad 1800w, https://fournir.imgix.net/projects/41bd0d54783885.596919901b75e.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2100&w=2100&s=79c0f9092a19c7c694fe9f90f7c78d80 2100w, https://fournir.imgix.net/projects/41bd0d54783885.596919901b75e.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2400&w=2400&s=1c523b49d75541247457238ee32aea0e 2400w, https://fournir.imgix.net/projects/41bd0d54783885.596919901b75e.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2700&w=2700&s=b2e8a63bd63fe21e42084ea1bcda810b 2700w)
![B558d254783885 596f8469e63fb](https://fournir.imgix.net/projects/b558d254783885.596f8469e63fb.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=300&w=300&s=f36570aa256091226dcd4313837e671b 300w, https://fournir.imgix.net/projects/b558d254783885.596f8469e63fb.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=600&w=600&s=5c1fa2fa11550f68294f8640eba7566a 600w, https://fournir.imgix.net/projects/b558d254783885.596f8469e63fb.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=900&w=900&s=c55931a4f3f3a6c43a515decba7169e7 900w, https://fournir.imgix.net/projects/b558d254783885.596f8469e63fb.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1200&w=1200&s=43793602d0444e8fa59db6e5851c5737 1200w, https://fournir.imgix.net/projects/b558d254783885.596f8469e63fb.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=1500&s=1d10999e93d575fd857dc8c7bf6484c5 1500w, https://fournir.imgix.net/projects/b558d254783885.596f8469e63fb.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1800&w=1800&s=38cc45c4012858957261e63003da856d 1800w, https://fournir.imgix.net/projects/b558d254783885.596f8469e63fb.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2100&w=2100&s=9b8b705f801d5115a9f5396ecaac5389 2100w, https://fournir.imgix.net/projects/b558d254783885.596f8469e63fb.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2400&w=2400&s=ac9d17ff11aa685a86f6660763540982 2400w, https://fournir.imgix.net/projects/b558d254783885.596f8469e63fb.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2700&w=2700&s=4cc01c2febf0c117f40df136f7366f9b 2700w)
![Efa8e654783885 596919901bc27](https://fournir.imgix.net/projects/efa8e654783885.596919901bc27.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=300&w=300&s=de9dcfea6759da1c8f8449eeba169cb3 300w, https://fournir.imgix.net/projects/efa8e654783885.596919901bc27.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=600&w=600&s=d7830f27001ee13c59436fb212a5c43a 600w, https://fournir.imgix.net/projects/efa8e654783885.596919901bc27.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=900&w=900&s=885d209118b84f395b108ccf6cac2d8a 900w, https://fournir.imgix.net/projects/efa8e654783885.596919901bc27.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1200&w=1200&s=b6fbac18444396bda249e5f1da473fea 1200w, https://fournir.imgix.net/projects/efa8e654783885.596919901bc27.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=1500&s=9faf9ba8856a9b3788bc3607eeda3e31 1500w, https://fournir.imgix.net/projects/efa8e654783885.596919901bc27.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1800&w=1800&s=a57a2377b50f0745a16a13e4b22e85e8 1800w, https://fournir.imgix.net/projects/efa8e654783885.596919901bc27.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2100&w=2100&s=902226feaac4485745447fad8fc448d2 2100w, https://fournir.imgix.net/projects/efa8e654783885.596919901bc27.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2400&w=2400&s=cc11a5b5668211e6692afafadb72cf2b 2400w, https://fournir.imgix.net/projects/efa8e654783885.596919901bc27.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2700&w=2700&s=164f3021dac406a435a3d9bfcd03d36f 2700w)
![Dbea3254783885 596f8469e68b3](https://fournir.imgix.net/projects/dbea3254783885.596f8469e68b3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=300&w=300&s=3ac9f67cb2123161ff46a3582d3ff98f 300w, https://fournir.imgix.net/projects/dbea3254783885.596f8469e68b3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=600&w=600&s=d5abe508a60c985d22d39a03971ee4d6 600w, https://fournir.imgix.net/projects/dbea3254783885.596f8469e68b3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=900&w=900&s=cbd296cea3861f1b961cd4cc8948ecae 900w, https://fournir.imgix.net/projects/dbea3254783885.596f8469e68b3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1200&w=1200&s=bff1a5899737bcbf46c261749cee780f 1200w, https://fournir.imgix.net/projects/dbea3254783885.596f8469e68b3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=1500&s=25a864e92470dd3c1748c0319c9d0907 1500w, https://fournir.imgix.net/projects/dbea3254783885.596f8469e68b3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1800&w=1800&s=2578a9488bc931d788e29a7e7e98e68a 1800w, https://fournir.imgix.net/projects/dbea3254783885.596f8469e68b3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2100&w=2100&s=6767cb8170b5e7a82862082c43e4ca0a 2100w, https://fournir.imgix.net/projects/dbea3254783885.596f8469e68b3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2400&w=2400&s=78f824113dd5a13e931e5de44f843545 2400w, https://fournir.imgix.net/projects/dbea3254783885.596f8469e68b3.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=2700&w=2700&s=a846e3a1183cf7609d20fb7c0194634f 2700w)
Color with Purpose
The use of color on campus had become inconsistent over time, creating confusion for guests. We imagined new, system-wide color guidelines and created a phased rollout plan in cooperation with the TCH interiors group.
TOWER E
PAVILION FOR WOMEN
WEST TOWER
ABERCROMBIE
FEIGIN
CLINICAL CARE TOWER
NEUTRAL 1
NEUTRAL 2
![Texas Childrens Omni Map Design](https://fournir.imgix.net/projects/Texas_Childrens_Omni_Map_Design.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=188&w=300&s=a02c00eb69912101cd4a1537bd447371 300w, https://fournir.imgix.net/projects/Texas_Childrens_Omni_Map_Design.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=375&w=600&s=b635db16549cee9b13f791b830a9995b 600w, https://fournir.imgix.net/projects/Texas_Childrens_Omni_Map_Design.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=563&w=900&s=dde5f4d9d94728143e3376816c5b2264 900w, https://fournir.imgix.net/projects/Texas_Childrens_Omni_Map_Design.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&w=1200&s=3d87b1bd56a2d34f130687c96b3943c7 1200w, https://fournir.imgix.net/projects/Texas_Childrens_Omni_Map_Design.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=938&w=1500&s=32de1adecd9cacb6a582f6e21b53955e 1500w, https://fournir.imgix.net/projects/Texas_Childrens_Omni_Map_Design.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&w=1800&s=a920d340fe333543b704c3e1c8931281 1800w, https://fournir.imgix.net/projects/Texas_Childrens_Omni_Map_Design.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1313&w=2100&s=129b3ee0a7c56fc5c3eac504c69c255d 2100w, https://fournir.imgix.net/projects/Texas_Childrens_Omni_Map_Design.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=2400&s=98c7c1c5a729d0b65487a92387a0ddae 2400w, https://fournir.imgix.net/projects/Texas_Childrens_Omni_Map_Design.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1688&w=2700&s=9995aa7c63aa6328eea8d4b2c9b9be48 2700w)
Missing Link
A “global” map that shows users how to get from their current position to their final destination was a crucial but missing wayfinding tool. Our team synthesized complex garage, building, elevator, and pedestrian bridge data into a simple campus map, showing the relationship between all towers, underground parking garages, and connecting sky-bridges.
![Texas childrens design omni map with nurse 2b6339c6e7000c47e69f9dcc8a0881b2 1](https://fournir.imgix.net/projects/texas_childrens_design_omni_map_with_nurse_2b6339c6e7000c47e69f9dcc8a0881b2-1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=188&w=300&s=6d20d797b8a6791eac09495c1e5ea256 300w, https://fournir.imgix.net/projects/texas_childrens_design_omni_map_with_nurse_2b6339c6e7000c47e69f9dcc8a0881b2-1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=375&w=600&s=41de6e68b367ccb03bfe590cf3d308ca 600w, https://fournir.imgix.net/projects/texas_childrens_design_omni_map_with_nurse_2b6339c6e7000c47e69f9dcc8a0881b2-1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=563&w=900&s=32399452a1a5b7a1c89565ee07e7f1c8 900w, https://fournir.imgix.net/projects/texas_childrens_design_omni_map_with_nurse_2b6339c6e7000c47e69f9dcc8a0881b2-1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&w=1200&s=3afb6c07b0b19711cc129a42daf7da6f 1200w, https://fournir.imgix.net/projects/texas_childrens_design_omni_map_with_nurse_2b6339c6e7000c47e69f9dcc8a0881b2-1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=938&w=1500&s=e11714a25a484868a27648871887afb6 1500w, https://fournir.imgix.net/projects/texas_childrens_design_omni_map_with_nurse_2b6339c6e7000c47e69f9dcc8a0881b2-1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&w=1800&s=de858988b6f3002adeba2de42b600c36 1800w, https://fournir.imgix.net/projects/texas_childrens_design_omni_map_with_nurse_2b6339c6e7000c47e69f9dcc8a0881b2-1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1313&w=2100&s=25e9f12908f88af8a503dff58d110aad 2100w, https://fournir.imgix.net/projects/texas_childrens_design_omni_map_with_nurse_2b6339c6e7000c47e69f9dcc8a0881b2-1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=2400&s=a3777f261d8e9430f4eceb4cf3abfeb2 2400w, https://fournir.imgix.net/projects/texas_childrens_design_omni_map_with_nurse_2b6339c6e7000c47e69f9dcc8a0881b2-1.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1688&w=2700&s=e993516dce64e0fdc1fcefff54869af9 2700w)
Hierarchy and Predictability
The map modules strategically placed at elevator bays give a snapshot of immediate and campus-wide context while using color to underscore wayfinding. The system clearly shows the relationship between all campus elevators, buildings, and parking structures. This makes it easy for users to find their way even if their destination is in a different building than where they parked.
![Texas childrens overall design system](https://fournir.imgix.net/projects/texas_childrens_overall_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=300&s=bc6852bd8910321302f70090a43b61a3 300w, https://fournir.imgix.net/projects/texas_childrens_overall_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=600&s=016afddab1db18a0aa05423a6a1dfbd0 600w, https://fournir.imgix.net/projects/texas_childrens_overall_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=900&s=521719785e548560b3c70c99e20985c3 900w, https://fournir.imgix.net/projects/texas_childrens_overall_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=1200&s=dd66b592e3613f850b69ff797086eecb 1200w, https://fournir.imgix.net/projects/texas_childrens_overall_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=1500&s=432b662d5141a2a54ddb14e637af9f04 1500w, https://fournir.imgix.net/projects/texas_childrens_overall_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=1800&s=5ce0a193d4ae9fd7163265e91530b985 1800w, https://fournir.imgix.net/projects/texas_childrens_overall_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=2100&s=8612a73b2246b199ec9d493337d278cc 2100w, https://fournir.imgix.net/projects/texas_childrens_overall_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=2400&s=c80c26ebbaada13e929a1e2119bde423 2400w, https://fournir.imgix.net/projects/texas_childrens_overall_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=2700&s=e99fa648ab21ce8f169311d50307ad08 2700w)
![Texas childrens omni map design system](https://fournir.imgix.net/projects/texas_childrens_omni_map_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=300&s=8d43e48adaf79734eab7022424ec54dd 300w, https://fournir.imgix.net/projects/texas_childrens_omni_map_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=600&s=ad70e0ab407b9748c5f31ef17f6d9bc5 600w, https://fournir.imgix.net/projects/texas_childrens_omni_map_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=900&s=fcc0ac8cfd78354bb70f4e301eb0ba31 900w, https://fournir.imgix.net/projects/texas_childrens_omni_map_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=1200&s=da66ff07cc08df8c04d4b5ccc3cc0a47 1200w, https://fournir.imgix.net/projects/texas_childrens_omni_map_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=1500&s=f82ead57a58f67527620420d43380c68 1500w, https://fournir.imgix.net/projects/texas_childrens_omni_map_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=1800&s=216956bee19e7d9065869ed7c3a83678 1800w, https://fournir.imgix.net/projects/texas_childrens_omni_map_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=2100&s=c4862493de9600acaaa0061e86471913 2100w, https://fournir.imgix.net/projects/texas_childrens_omni_map_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=2400&s=5e37475f2a789cdf8a0b9edbe5102c80 2400w, https://fournir.imgix.net/projects/texas_childrens_omni_map_design_system.jpg?auto=format%2Ccompress&fit=clip&fp-x=0.5&fp-y=0.5&ratio=&w=2700&s=d76d09f58c15572a4b9b8cc8467ac1ba 2700w)
![Texas childrens wayfinding signage system](https://fournir.imgix.net/projects/texas_childrens_wayfinding_signage_system.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=188&w=300&s=1f1ff1d90b740738bbaf9ed80e34b96b 300w, https://fournir.imgix.net/projects/texas_childrens_wayfinding_signage_system.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=375&w=600&s=c4ddb3f63560addc6ca1498283b95276 600w, https://fournir.imgix.net/projects/texas_childrens_wayfinding_signage_system.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=563&w=900&s=7fe5d5c4111d2cda8074d94afca1348d 900w, https://fournir.imgix.net/projects/texas_childrens_wayfinding_signage_system.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&w=1200&s=be2cdd547bab91445ebf920ee83a2d1c 1200w, https://fournir.imgix.net/projects/texas_childrens_wayfinding_signage_system.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=938&w=1500&s=d702e0ff3e1ed514e634477f7b88bad8 1500w, https://fournir.imgix.net/projects/texas_childrens_wayfinding_signage_system.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&w=1800&s=2b3e966f9be03b09bc8f97b0da889e78 1800w, https://fournir.imgix.net/projects/texas_childrens_wayfinding_signage_system.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1313&w=2100&s=94ce502db3100949e684a985b299f298 2100w, https://fournir.imgix.net/projects/texas_childrens_wayfinding_signage_system.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1500&w=2400&s=c78b749a6324c0ae1569ce1936a675ae 2400w, https://fournir.imgix.net/projects/texas_childrens_wayfinding_signage_system.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1688&w=2700&s=af854edf9b8dd04de825dae6a9a78218 2700w)
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Design System
A modular system for campus wayfinding signs saved the hospital time and money, and allowed for ease of updating. We intentionally designed the fixtures to fit within an existing structure and on an existing chassis for a solution that was at once impactful and economical. The design system was translated and repurposed into an exterior environmental graphics program (not shown).
Results
An extensive research, strategy, and design effort provided valuable patient and organizational insights to executive leadership, aiding in future decision making, that would ultimately help recapture Medicare & Medicaid reimbursements that had been jeopardized due to poor performance on HCAHPS measures related to wayfinding. The research was awarded an SEGD Global Design Award for its focus on human-centered design.
Services
- Qualitative and Quantitative Research
- Contextual Analysis
- Stakeholder Interviews
- Patient / Caregiver Shadowing
- Staff Shadowing
- User Testing / Focus Groups
- Findings Documentation
- Design Recommendations / Prototypes
- Wayfinding Strategy
- Environmental Graphic Design
Credits
- Texas Children’s Hospital, Client
- Lauren Serota, Research Consultant
- Formation, Research and Wayfinding Consultant
- Fournir, Design Consultant
Awards
SEGD / Society for Environmental Graphic Design / Global Design Award / Human Centered Design / 2017
Notes
A portion of the research and design project was completed as an independent consultant. A portion of the design effort was completed while on staff as Design Director of Formation in Houston, Texas. For specific details and team member roles, please contact us or view the project and research team at Formation.
Tags
Environmental Design
Healthcare Design
Wayfinding
Research